Refund policy

At Kimoore Jewellery, customer satisfaction is important to us. If something isn't right, we'll make it right.

Return Eligibility

• Returns or exchanges must be requested within 7 days of delivery.
• Items must be unused, unworn, and in their original Kimoore packaging.
• Customized or engraved items are non-returnable.

Damaged or Incorrect Product
If you receive a damaged or incorrect item, please email support@kimoore.com within 7 days of delivery with your order number and clear photos of the product and packaging. We'll arrange a replacement or a full refund — whichever you prefer.

Refund Process

• Once your return is approved, refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method.

Kimoore Jewellery reserves the right to reject returns that do not meet the eligibility conditions above. For any questions, reach out to support@kimoore.com or WhatsApp us at +91 92251 17296.